Unblocking meeting ingestion for Conversational Intelligence
Fixing the silent failure that broke user trust.
Problem
Meeting ingestion is how meeting recordings from platforms like Zoom and Microsoft Teams flow into Highspot. It is the foundation of Conversational Intelligence. If a rep's Zoom or Teams account isn't linked, nothing after it turns on: no coaching, no insights, no deal workflows.
When an account wasn't linked, the product just sat there. Reps saw a blank screen with no status and no next step. They figured it was broken and quit setup. The system already knew the account was unlinked. The screen never said so. Trust eroded, and activation stalled.
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